Privacy policy
Effective Date: 3 November 2025
This Privacy Policy outlines how Great Ocean Dried Seafood by Great Ocean Heritage Foods Sdn Bhd (“we”, “our”, “us”) collects, uses, discloses, and protects your personal data when you use our website and services. We are committed to complying with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
1. Your Privacy
We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This policy explains how we collect, use, and safeguard your information.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, your data will be securely deleted or anonymized.
We implement appropriate technical and organizational measures to protect your personal data, including SSL encryption, secure server infrastructure, and restricted access to authorized personnel only.
Our website is not intended for children under the age of 13. We do not knowingly collect personal data from minors. If we become aware that such data has been collected, we will delete it promptly.
In the event of a data breach that affects your personal information, we will notify you and the relevant authorities as required by law, and take immediate steps to mitigate the impact.
2. Your Consent
By using our website, you consent to the collection and use of your personal data as described in this policy. You may withdraw your consent at any time by contacting us, subject to legal and contractual restrictions.
3. Communication & Marketing
If you have opted in, we may send you updates, promotions, and product news via email or other channels. You can opt out at any time by:
– Updating your account preferences
– Clicking the unsubscribe link in our emails
We do not sell your personal data to third parties.
4. What are Cookies?
Cookies are small files stored on your device to enhance your browsing experience. We use cookies to:
– Remember your preferences
– Analyze site traffic and performance
– Improve navigation and content relevance
You can manage or disable cookies via your browser settings.
5. Site Statistics
We collect anonymized data to understand how visitors use our site. This helps us improve functionality, content, and user experience. No personally identifiable information is included in these statistics.
6. Disclosures of Your Information
We may share your personal data with:
– Delivery and logistics partners
– Payment processors and banks
– Marketing agencies (only with your consent)
– Regulators, auditors, and legal authorities
– In connection with mergers, acquisitions, or asset transfers
Only authorized personnel have access to your data. We do not sell your information.
7. Third Party Sites
Our website may contain links to external websites. We are not responsible for their privacy practices. Please review their respective privacy policies before providing any personal data.
8. Checking Your Details
You may access and update your personal information by logging into your account. If you wish to verify or correct your data, please contact us. We may require identity verification before processing your request.
9. Contacting Us
If you have questions, feedback, or requests related to your personal data or this policy, please reach out to:
Email: enquiries@greatocean.my
Phone: +6018 918 9090
Address: No.12, Jalan Permata 2A/KS9, Taman Perindustrian Air Hitam, 41200, Klang, Selangor, Malaysia
10. Shopify Store Platform
Platform update: 14 October 2026. Our online store is hosted by Shopify. Information submitted through the store is transmitted to and processed by Shopify and the service providers used to operate the store, including payment and delivery services. These providers may process information outside Malaysia. For information about Shopify’s processing and privacy choices, see the Shopify Consumer Privacy Policy and Shopify Privacy Portal.